Tel : +86-0535-5137896
Email : zhq@zhongji.cc      wmb@zhongji.cc
Technical Support and After-Sales Service
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Our FAQ

Explore answers to the most common inquiries regarding our motor assembly equipment, automation technologies, and custom solutions. Shandong Zhongji Intelligent Equipment Co., Ltd. offers in-depth insights to help you make the most of our products and services, ensuring smooth operation and long-term success.
 

Technical Support and After-Sales Service

  • Q Do you provide on-site installation and maintenance services?

    A
    Yes, we provide full on-site installation services for all of our motor assembly equipment. Our experienced technicians will handle the entire installation process, ensuring that the equipment is set up correctly and integrated seamlessly into your production line. Once the installation is complete, we also offer preventive maintenance services to keep your equipment running efficiently. These services include routine inspections, performance assessments, and scheduled maintenance to prevent potential issues before they affect your operations. By offering both installation and ongoing maintenance, we help you maximize uptime and extend the lifespan of your equipment.
  • Q How quickly can your team respond to technical issues?

    A We understand the importance of minimizing downtime in manufacturing, so our technical support team is committed to responding to issues as quickly as possible. For most inquiries, we offer remote support within 24 hours of receiving a request. For more complex issues that require on-site assistance, we can arrange for an engineer to visit your facility within a reasonable timeframe, depending on location and the nature of the issue. Additionally, our customers benefit from 24/7 technical support through dedicated hotlines, email, or an online portal, ensuring that help is always available when needed.
  • Q What kind of after-sales support do you offer for your motor assembly equipment?

    A We provide comprehensive after-sales support to ensure that your motor assembly equipment operates smoothly and efficiently over its lifespan. Our support services include technical troubleshooting, regular maintenance, and software updates to keep the equipment running at optimal performance. Additionally, we offer remote diagnostics and monitoring, allowing our technicians to identify and resolve issues quickly. In cases where on-site support is required, our team can dispatch qualified engineers to provide hands-on assistance. We also offer extensive training for your in-house staff, enabling them to effectively operate and maintain the equipment.
Contact us
We'd love to hear from you! Whether you have questions, need more information, or want to discuss a potential partnership, please fill out the form below and we'll get back to you as soon as possible.
Tel : +86-0535-5137896      Email : zhq@zhongji.cc      wmb@zhongji.cc

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