After-Sales & Support

Shandong Zhongji Intelligent Equipment Co., Ltd. is equipped with a perfect after-sales service mechanism. Under the feedback from customers received by the after-sales service department, multiple departments such as the sales department, technical department, and market service department work together to solve problems for you effectively and time-saving.

We are also your solid back-up. Once the equipment malfunctions, we will act immediately, quickly identify the cause of the failure, and issue an accurate maintenance plan. We will solve the problem at the fastest speed to minimize the impact on production and fully guarantee your production needs. Moreover, our equipment has the function of remote operation and maintenance. It can detect the operation errors of the equipment in time and can maintain the equipment remotely to ensure the operation of the equipment. No matter when and where, we are well aware of the importance of time to you.

Our customer service team is on standby at all times. No matter which corner of the world you are in, as long as you have a need, our customer service hotline will respond quickly within 30 seconds. Our customer service staff have all received strict professional training and possess rich industry knowledge and experience, being able to accurately understand and solve the problems you encounter. The customer satisfaction rate of up to 95% is a powerful proof of our high-quality service.